ESG & Compliance

Objective: Certify FSG’s Security Operations Management System (SOMS) to ISO 18788 to meet lender/IOC audit expectations.

Timeline & Tasks

• Q3 2025 – Gap Audit: Define scope (sites, divisions), map current SOPs to ISO 18788 clauses; produce Gap Register with owners/dates.

• Q4 2025 – Implementation: Close gaps (risk assessment method, incident investigation, competence matrix, supplier controls, KPIs); stand up a Document Control System and Corrective Action Log.

• Q1 2026 – Stage 1 Audit (Readiness): External auditor reviews manuals, policies, risk register, legal register, training records.

• Q2–Q3 2026 – System Maturity: Run at least 3 months of records (drills, toolbox talks, audits, management reviews).

• Q4 2026 – Certification (Stage 2): On-site audit of operations/C3; certification decision & 3-year cycle (annual surveillance audits).

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Core Deliverables: SOMS Manual, Risk & Opportunity Register, Incident & Use-of-Force SOP, Competence & Training Matrix, Internal Audit Program, Supplier Vetting Protocol, Management Review minutes.
KPIs: closure rate of corrective actions ≥ 90% within due dates; training completion ≥ 95%; internal audit coverage = 100% of scope.

Client benefit: bankable assurance that security is managed to an international, auditable standard.

Objective: Prevent abuse, protect communities, and safeguard client social licence.

What we implement:

• Training: Induction + annual refreshers for all guards/supervisors on proportionality, de-escalation, crowd management, and rules on interaction with public security forces.

• Use-of-Force SOP: Clear necessity/proportionality thresholds; immediate medical aid & reporting requirements; automatic incident review.

• Grievance Mechanism: Multi-channel intake (hotline/SMS/WhatsApp/onsite forms), unique case IDs, 15-day response target, escalation and documented remedies.

• Public Security Interface: MoUs and joint-briefings with police/military on VPSHR expectations; shared incident reporting templates.

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Evidence kept: training rosters & assessments, grievance log with outcomes, community meeting minutes, incident case files.

Client benefit: fewer social conflicts and audit findings; stronger ESG ratings and reduced disruption risk.

Objective: Convert security presence into local value and lower protest probability.

Commitments:

• 40% Local Hire per Site: Prioritise host-community applicants for guards and support roles; publish quarterly hiring stats.

• Skills & Income Programs: On-the-job training, supervisor apprenticeships, driver upskilling tied to pay progression.

• Micro-Grants: GHS 50,000 per site/year for small community projects (lighting near access roads, first-aid posts, youth sports). Selection via a community committee; publish a one-page outcomes note.

• Stakeholder Engagement: Monthly meetings with chiefs/assembly reps; shared safety briefings around blasting/convoy times.

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KPIs: local-hire ratio ≥ 40%; grievance closure ≤ 15 days (≥ 90% cases); protest incidents = 0; beneficiary satisfaction ≥ 80%.

Client benefit: improved community relations, fewer stoppages, demonstrable local-content contribution.

Objective: Reduce the security footprint while improving resilience.

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Initiatives:

• Solar-Powered C3 Modules: Hybrid solar-battery UPS keeps command posts live during outages; cuts diesel genset runtime.

• Drone-over-Patrol Substitution: Planned missions replace two night vehicle patrols per perimeter—lower fuel, fewer road risks.

• Efficient Fleets: Route optimisation, idle-time alerts, and preventive maintenance from telematics data.

• Waste & E-Scrap Handling: Certified vendors for battery/camera disposal; inventory tracking.

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Indicative outcomes: fuel use and CO₂ from patrols reduced; fewer generator hours; safer operations at night.